Yes. If you have any questions about package selection, setup, or technical features, our zertmail. team of experts will be happy to help. You can reach them between 9:00 a.m. and 5:00 p.m. either by email at office@zertmail.com or by phone at +43 19346002.
Yes. You can try zertmail.com free for one month. After that, we’ll convert your test account into a full account, and your email address will remain the same.
Yes. Here you can watch our demo video, in which one of our zertmail. experts explains how to set up and use zertmail. quickly and easily. If you still have any questions, we would be happy to personally discuss them with you and answer any questions in a joint online appointment. You can schedule this here.
After the free trial month, your zertmail. subscription will run for at least twelve months. After that, you can cancel your zertmail. subscription on a monthly basis.
Yes, optionally. Users can subscribe to or unsubscribe from the personal quarantine report in their profile; delivery is possible at freely selectable intervals, and emails can be released directly from the report via “one-click release.”
zertmail is licensed per sending email address. This model is transparent, scales with your actual volume, and is suitable for both SMEs and enterprise environments.
Yes. Group/shared and functional mailboxes are considered sending identities and therefore also require a license. This ensures that licensing remains consistent and compliant, regardless of whether messages are sent from a personal or functional account.
Email encryption ensures that only authorized persons can open and read an email. This is relevant for confidential or business-critical data such as trade secrets, financial documents, etc., but also fulfills legal requirements. The General Data Protection Regulation requires that emails containing personal data must be made inaccessible to third parties – this can be ensured through email encryption.
Signed emails contain a digital signature that confirms that the email content originates from the specified sender and has not been tampered with. This is evident to the recipient of your email via a seal, regardless of the email program they use. Encrypted emails are rendered unreadable during transmission, so only the recipient can decrypt, read, and edit them using a certificate or password.
Yes. When you send an encrypted email, both the content and any attachments are encrypted. Only the recipient can decrypt, read, and edit them.
Yes. Article 32 of the General Data Protection Regulation states that IT security measures must ensure that personal data is protected from unauthorized access and encrypted. With email encryption from zertmail, you comply with these guidelines and send personal or confidential data in compliance with GDPR.
Yes. NIS and NIS-2 are European directives aimed at strengthening the cybersecurity of networks and information systems in the European Union. zertmail supports companies in complying with NIS and NIS-2 by enabling the cryptography (encryption) required by these directives in digital email communications.
Yes. zertmail. can be seamlessly integrated into all common email programs, such as Microsoft Outlook, Apple Mail, Thunderbird, and Microsoft Webmail. All emails you send are automatically digitally signed. To send an encrypted email, simply add the abbreviation [confidential] to the subject line of your message. If you use Microsoft Outlook, you can also install a free plug-in that allows you to encrypt your emails at the click of a button.
After selecting the desired package and purchasing zertmail., you will receive a welcome email from us containing all the necessary information.
With zertmail.pure, we set up our service together with you or your IT administrator.
With zertmail.basic, all you need to do is add a new account to your email program and log in with your login details. You can then start using your zertmail. email address right away.
No. zertmail. is a cloud-based solution that doesn’t require any special software installation. If you use zertmail. in Microsoft Outlook, you can download a free plug-in that allows you to encrypt your emails at the touch of a button.
If you want to send an encrypted email that is protected from unauthorized access, you can do so easily by adding the keyword [confidential] in the subject line or by clicking on it with a dedicated Outlook plug-in.
If the recipient also has a digital certificate, decryption will occur automatically without any further steps on your part.
If the recipient does not have a digital certificate, assign them a one-time initial password when you send your first email, which you will then forward to the recipient.
If desired, every email from a mailbox can be automatically sent encrypted.
Yes. With a subscription to zertmail. Basic, you also receive a new Microsoft 365 Exchange Online account. All your emails can therefore be managed via Outlook Webmail and sent securely with zertmail.
Yes. Signed emails are marked with a seal next to your name for the recipient.
If the recipient has a digital certificate, encrypted emails are decrypted automatically. Without a recipient certificate, the recipient receives a notification email. This email contains a link; the actual email can then be opened after entering a password.
If the recipient has their own digital certificate, decryption occurs automatically.
If the recipient is already part of the zertmail. or SEPPmail technology network (currently over 10,000 domains, including many public institutions, particularly in the healthcare sector), encryption and decryption also occurs automatically.
Without a recipient certificate, encrypted emails and attachments can be decrypted and read via the web portal integrated into zertmail. or, for Apple iPhone users, via the Viewer by SEPPmail app on their mobile phone by entering the password provided by the sender.
Depending on your application and the number of mailboxes required, we offer two different packages. If you are unsure about which package is best for you, please call us at +43 19346002.
No, there are no installation fees with zertmail.
The automatic signature, user-controlled encryption, and virus and spam filters are included in every package. When choosing the most suitable package, you should consider how many mailboxes you need and whether you want to use a new domain, your existing domain, or the certmail domain. If you are unsure about which package to choose, we will be happy to advise you by phone at +43 19346002.
Prices depend on the email domain used and the number of mailboxes required. You can start with just one mailbox for both packages.
Payment for zertmail services is made by invoice.
Billing is done annually in advance.
